Cancelling a booking
You can cancel a booking by phone at any time before a driver has been dispatched. Call the number in our footer with your booking reference to hand.
Deposit refunds
If you cancel before a driver has been assigned to your job, your deposit is refunded in full. If a driver has already been dispatched or has arrived at the collection point, the deposit covers the cost already incurred and is non-refundable.
If we need to reschedule
On the rare occasion we need to reschedule a job — vehicle breakdown, severe weather, or a genuine emergency taking priority — we will contact you as early as possible to agree a new time, with no charge for the change.
Failed collection due to incorrect information
If a driver attends the collection address and cannot complete the job because the vehicle's condition or location was materially misdescribed at booking, a reasonable call-out charge may still apply.